Duplicate billing with an Apple ID

If you have a duplicate subscription under the same Apple ID, the system will “upgrade” your plan and automatically refund the difference.
Please follow the steps below to confirm that you have received your refund.

＜ procedure ＞
※Display and operation methods may differ slightly depending on the device model, OS version, application version, etc.

1. Open the “Settings” application on your device.
2. Tap your username (name/Apple ID) at the top of the screen
3. Tap “Media and Purchases.”
4. Tap “View Account
5. Enter password or Touch ID/Face ID
6. Tap “Purchase History” on the account screen
7. In the “Picrew” section of the list of items, you will see the word “Refunded”.

If you are unable to confirm your refund by following the above procedure, please contact Apple Support using the link below.
Apple – Support

Duplicate charges on Google Play

Please contact us via “Contact Us” with the following information so that we can check the situation.

• Picrew subscription order numbers starting with GPA on Google Play, both duplicates

＜ How to confirm your order number＞
a.Check your Google Play order details email.
You will find your order number in the e-mail sent to you with the following address and title for the relevant order.

b.Check with Google Payment Center
Access to http://pay.google.com/
Sign in to your Google account
Select the appropriate Picrew order from the list of payments
You can check your order number starting with GPA

Other cases that do not apply to the above

Please contact us through “Contact Us” with an attached screen shot (screenshot) showing that you have been billed in duplicate.