If you are unable to play Image Maker due to an error when using the smartphone application, or if it otherwise does not work properly, please try the following methods.

(1) Restart the app
[iPhone、iPad]
https://support.apple.com/109359

[Android]
https://support.google.com/android/answer/9079646

(2) Update your OS and App to the latest version.
(3) If you are using a content blocker, turn it off and view the App.
(4) If you are connecting using a VPN or proxy, turn it off to view the App.
(5) Review security software (Consider changing settings or using different security software, etc.)
(6) If, for example, a low-priced SIM is causing you trouble with slow communication speed, use Wi-Fi instead.
(7) Connect in a place with a good communication environment.
(8) Restart your device.
(9) Try the same operation on a different device or line.